Shipping policy

Shipping Policy

Thank you for shopping with Mojiza. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Destinations

We currently ship domestically to Canada, and international sales are coming soon. Shipping availability may vary depending on your location.

Shipping Charges

Shipping charges are calculated based on the delivery destination, package weight, and selected shipping method. The final shipping cost will be displayed during checkout before payment is completed.

Promotional offers such as free shipping may be available from time to time and will be clearly communicated on our website.

Estimated Delivery Times

Estimated delivery times may vary depending on your location.

Ontario orders: 3–5 business days
Outside Ontario orders: 7–10 business days

Please note that these are estimated delivery times and may be affected by customs processing, courier delays, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (if provided by the shipping carrier).

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Mojiza is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact us at mojiza@almarglobalinc.com. We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.